To work on your site, we will need access to your WordPress admin, your server and FTP information, and a few other platforms like marketing email, and Google Analytics. If you are unsure about this information, ask your web host or the person that set up your website to help.
All information in this form is encrypted.
Please verify login credentials by logging into each site before submitting this form.
Who are you?
Tell us about you and your company
Web Hosting Details
Your web host is the company that stores the files that make up your website. Popular hosting providers include WPEngine, A2Hosting, SiteGround, and GoDaddy. You can type your current website address into the tool at who.is
and look for the Nameservers if you need a refresher.
Where do you go to log in?
Your domain registrar is the company you pay to reserve the name of your site on the web. They turn things like 220.127.116.11 into realbigmarketing.com. It may or may not be the same as your hosting company (we recommend your domain registrar be separate from your hosting). Popular domain registrars include Namecheap, Hover, GoDaddy, etc.
What is your login URL?
What name do you use to log into the registrar's website?
What is your login password?
FTP (File Transfer Protocol)
In addition to your web host login, you should have a separate username, host and password that allows you to use an FTP program to transfer files to your web host. If you don't know this information, you can call and ask your web host where to find it.
Usually 'yourdomain.com' or 'ftp.yourdomain.com'
What are the contact details of the company that currently looks after your website?
WordPress Admin Login
This is the login you use to get to your WordPress dashboard to make changes to your site. Usually accessed at yoursite.com/login
Where do you go to log in? (hint: yourdomain.com/wp-login.php)
Email List Service (MailChimp, ActiveCampaign, etc.
We'll need the login details so we can integrate your sign up form on your website.
e.g. Mailchimp, ActiveCampaign, Salesforce
Analytics helps to gather useful data about your website visitors to make better decisions about what is and isn't working. We recommend all websites have Google Analytics installed.
Good to hear. Please log in to Google Analytics and add firstname.lastname@example.org with full administrative privileges including; Edit, Collaborate, Read & Analyze.
We Do not need permission to manage users.
- Log in to Google Analytics
- Click into the Admin section at the bottom of the left menu
- Under Account, Click into the User Management area
- Click the plus sign to Add a new user
- Enter email@example.com
- Check off Edit, Collaborate, Read & Analyze
- Click the Save Button
- Don't worry, we will take care of this soon. Your support representative will ask you about it soon.
Phew - all done!
If it took you a while to gather this information, we have two pieces of good news:
- We'll be working with you at the start of the project to implement a secure and seamless password management system so you can access all your online properties easily when you need to
- At the end of your project, you'll receive a password protected document with all the above information gathered in one place.
This field is for validation purposes and should be left unchanged.