Real Big Marketing (RBM) provides the following services as part of our monthly support program:
WordPress Updates | As available and as appropriate |
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Plugin and Extension Updates | Weekly |
Backup of Database and Site Files (separate from the host as an added security layer) | Weekly |
Uptime Monitoring | 24/7/365 |
Integrate Google Analytics | Yes |
Optimize Database | Yes |
Spam and Revision Cleanup | Yes |
Security Optimization | Yes |
Support for Multisite | Yes |
Git Management | Yes |
Site speed improvements; caching, serving images in next-gen formats, etc. | Yes |
Detailed Monthly Report | Yes |
Technical Support Hours | 3 hours of support time per month available between 9 am to 5 pm Eastern Time, Monday through Friday and after-hours emergency support as outlined in your contract. |
Support Systems | Email and GitHub-based support systems (All support requests answered within 1 business day) |
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