E-Learning Maintenance Program

Real Big Marketing (RBM) provides the following services as part of our monthly support program:

WordPress Updates As available and as appropriate
Plugin and Extension Updates Weekly
Backup of Database and Site Files (separate from the host as an added security layer) Weekly
Uptime Monitoring 24/7/365
Integrate Google Analytics Yes
Optimize Database Yes
Spam and Revision Cleanup Yes
Security Optimization Yes
Support for Multisite Yes
Git Management Yes
Site speed improvements; caching, serving images in next-gen formats, etc. Yes
Detailed Monthly Report Yes
Technical Support Hours 3 hours of support time per month available between 9 am to 5 pm Eastern Time, Monday through Friday and after-hours emergency support as outlined in your contract.
Support Systems Email and GitHub-based support systems (All support requests answered within 1 business day)

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