Real Big Marketing (RBM) provides the following services as part of our monthly support program:
|WordPress Updates||As available and as appropriate|
|Plugin and Extension Updates||Weekly|
|Backup of Database and Site Files (separate from the host as an added security layer)||Weekly|
|Integrate Google Analytics||Yes|
|Spam and Revision Cleanup||Yes|
|Support for Multisite||Yes|
|Site speed improvements; caching, serving images in next-gen formats, etc.||Yes|
|Detailed Monthly Report||Yes|
|Technical Support Hours||3 hours of support time per month available between 9 am to 5 pm Eastern Time, Monday through Friday and after-hours emergency support as outlined in your contract.|
|Support Systems||Email and GitHub-based support systems (All support requests answered within 1 business day)|
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